Support
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Email usDocumentation
Install guides, the tracking snippet, funnels, and the API.
Read the docsLive demo
Explore a fully populated dashboard before you connect a site.
Open the demoFrequently asked
How do I install OceanWave on my site?+
When you sign up, onboarding generates a one-line script tag for your site. Paste it into the
<head> of every page — no build step required. Full steps are in the docs.I installed the snippet but I’m not seeing data.+
Check that the script is on the page you’re visiting and that the page’s domain matches a domain you added to the site. Data usually appears within a few seconds. If it still doesn’t show, email us and we’ll take a look.
How is billing handled, and can I cancel?+
Plans are billed through our payment processor, Polar. You can upgrade, downgrade, or cancel anytime from your billing settings — you keep access until the end of the current period.
Is OceanWave privacy-friendly / GDPR compliant?+
Yes — it’s cookieless and doesn’t collect personal data from your visitors, so in most cases you don’t need a cookie banner. See our GDPR page for details.
How do I export or delete my data?+
You can delete your analytics data anytime from your account. On account closure we remove your data within 30 days. For an export or a manual request, just email us.
Still stuck?
Email us with your account email and a description of the issue — screenshots help. We’ll get back to you within one business day.
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